Terms of Service

Help Me Hike Adventure Company Guidelines Cancellations, Refunds, Changes, and Fees. Trip dates may be rescheduled for no fee 30 days prior to the start date. Cancellations made at least 30 days prior to trip's starting date receive a full refund, less the deposit. Cancellations made within 30 days of the trip's starting date will not receive a refund, but the trip may be rescheduled to any available date (within one calendar year) and are subject to a $25 administrative fee. Date changes must be made 48 hours before the trip. Deposits Day hikes must be paid in full upon booking. For all overnight trips, a $50 per person deposit is due upon booking. Balances are due 30 days prior to the trip's start date. If the trip is booked within 30 days of the start date, the balance is due upon booking and no deposit is required. Planning Curriculum Each trip is planned and customized for each specific party. Planning may involve phone calls and video chats to ensure the group is prepared for the outing. We will talk gear lists, meal recipes, travel details, and any other questions that pop up along the way. Travel If you are flying to the trip location, you will probably need to arrive the day before your trip starts. Depending on the distance to the airport and the flight schedules, you may be able to fly out late on the final day. If you are local, try to be within a few hours of the trailhead so that you don't have a horribly early wake-up time on the morning of Day 1. Training Based on the information in your application, the trip that was designed should be within your physical abilities. Remember, hiking is still exercise, and your experience will be much more enjoyable if you improve or maintain your fitness. Check out our training blog to see what you can be doing before your trip. Privacy Policy This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. When do we collect information? We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: o To quickly process your transactions. o To send periodic emails regarding your order or other products and services. How do we protect visitor information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: o Help remember and process the items in the shopping cart. o Understand and save user's preferences for future visits. o Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders. Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links We do not include or offer third party products or services on our website. Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.